FAQ

What is the Voice Mail feature?

Voice mail is like having an answering machine on your pager. When callers call your pager number, they may either leave you a numeric page or a verbal message. When the caller leaves a verbal message, your pager will notify you with your pager number on the screen. To retrieve your message, simply dial your pager number, enter your personal security code, and your message will be played back for you.

How much does the Voice Mail feature cost?

This service is free on all of our one way pagers. That's right it's FREE! While other companies charge as much as $5 per month for voice mail, Beepers.com offers Basic Voice Mail as part of our basic package.

How can I use the Voice Mail feature for business?

The Voice Mail feature is great for use as a business tool - your pager may even be used as a business phone. What are the benefits to having the Voice Mail feature? With the Voice Mail feature, no more paging and waiting for callbacks. Voice Mail lets you turn your pager into a mobile answering machine. Your client wants to tell you something important - but doesn't have time to wait for your call back? She leaves a voice mail message. Now you've got the information you need.....no phone tag, no missed messages. When time matters, you can get your message right away.

Is it easy to set up and use?

Very easy. Just follow the instructions provided with your pager. You may customize your greeting to tell callers to leave either a verbal message, numeric message, or both.

The Basic Voice Mail package includes a 20-second personal greeting, and holds five 15-second messages up to 12 hours.

What are the different Voice Mail plans?

Basic Voice Mail FREE
• 20-second personal greeting • 15-second messages • Holds 5 messages up to 12 hours

Business Voice Mail $4 per Month or $36 Annually
• 30-second personal greeting • 30-second messages • Holds 15 messages up to 24 hours

Executive Voice Mail $6 per month or $60 Annually
• 30-second personal greeting • 60-second messages • Holds 15 messages up to 48 hours

What's the difference between Numeric and Alphanumeric Service?

Numeric service is the standard paging service. When your caller pages you, they punch in their call back number. Then your pager will alert you, displaying this call back number almost immediately. Alphanumeric Service allows the user to receive Text messages via the Internet, Email or through our optional Operator Dispatch Service. When a person enters their message or sends you an "E-Page" the words scroll across your pager display in just seconds. For more information click Alphanumeric Service and/or See our Alphanumeric Pager Store.

What is a Coverage Area?

Your coverage area is the area where you can travel with your pager and still receive pages. It doesn't matter where the call originates from - you simply have to be within your specified coverage area to receive your pages. The different types of coverage options available are Basic, Statewide, Regional, Nationwide and OmniRoam.

Coverage Maps

What do I get with Basic Service?

Basic Service gives you coverage in your local area. With Basic Service, you can receive an unlimited number of pages in your coverage area. And, when you purchase your pager from Beepers.com, you receive the Basic Voice Mail package FREE with your Basic Service. This includes 20-second personal greeting, 15-second messages, and holds 5 messages up to 12 hours.

Statewide Service?

Statewide Service includes coverage for your state for only $5 over the Basic Service. You will get your pages in all the covered cities in your state (please refer to the statewide map). Statewide coverage is perfect for the frequent traveler. To Add Statewide Coverage, Click Here: Enhanced Services

Regional Service?

There are several different Regional Service plans to meet your needs. For $10 per month, you will receive pages when you are in the any of the covered cities in the Region you select. This is a great way to keep in touch for the business traveler. To Add Regional Services, Follow this Link: Enhanced Services

Nationwide Service?

Now you can travel with peace of mind. For less than 63 cents a day, Nationwide Service provides coverage in more than 90% of the United States - including all major and medium sized cities (please review the nationwide map). A great service for the business or frequent traveler. To Add Nationwide Service, Click Here: Enhanced Services

What About Toll Free Numbers?

Personal 800 Number- This service allows you to receive messages toll-free from anywhere in the United States with your own private 800 number. You will also be able to access your voice mail toll-free. Great for the person on the go. You can receive up to 200 calls per month to your 800 number. Additional calls over 200 are only 15¢ per call. The price is just $10 per month. To add a Toll-Free Number, Click Here: Enhanced Services

Please Note: 800 numbers do not expand your coverage area. 2-Way Toll-free numbers are a bit different. Please call for details.

Does Beepers.com Offer a Protection Plan?

Yes, our Loss and Maintenance Protection Plan* gives you insurance against those unexpected events. Starting from $2 a month, this service protects the pager against theft, loss or damage. For a small deductible the pager will be either repaired or replaced. To add Loss and Maintenance Protection Plan, follow this Link: Enhanced Services

*One claim per pager for any 90 day period. Police report required on all lost or stolen pagers. In the event of a claim, the damaged or lost/stolen pager becomes property of Beepers.com.

Can I use my pager on Beepers.com's system?

Unfortunately, no. Most paging companies "passcode" their pagers, making reactivation virtually impossible. And the newer pagers work on a different frequency and have special features that enhance their reception. We've found that it's better for our customer's to go ahead and upgrade to a new Beepers.com pager.

Can I keep my existing pager number from another pager company?

No. Each pager company is given a limited phone pool from which to assign numbers. These numbers are property of the respective Paging providers. We do make every attempt to assign "good", easy to remember numbers. And we'll search our number database if you have a specific number request.

How does the Referral Program work?

With Beepers.com's Referral Program, you may never have to pay a pager bill again! Refer a friend to us, and you'll receive a month of service free.* It's easy to save with Beepers.com.

*Referred customer must purchase pager. Referral credits are for basic service only and may not exceed $10. Please allow up to 60 days for your referral credit to be applied.

How long will it take for me to receive my new pager and what is the shipping cost?

We strive hard to get your pager to you as fast as possible. If your order is placed before 12pm M-F EST, it will ship that day. All other orders are shipped the next business day. Our standard shipping is 2-5 days ($8.95).  We also offer Express Mail Overnight which will ensure your new pager will arrive by the next business day ($24.95) (There is a $5 surcharge for shipments to Alaska and Hawaii).

Is the online order process secure?

You are currently shopping in the Yahoo Shopping Mall. The online order process is performed by Yahoo.com...one of the biggest and most trusted names on the Internet. Beepers.com has also passed Public Eye Certification as a secure site. We've done thousands of transactions and we have never had a problem. You can rest assured your credit and personal information is safe.

What if I move, can I transfer my service?

Yes! This is one of our best features. Because our towers operate on the same frequency all over North America, you can take your pager with you when you move or travel. Simply call Beepers.com to make a change in coverage.

Can I add Expanded Coverage temporarily?

Absolutely! Just call Beepers.com to add Sister City, Regional or Nationwide Coverage for your vacation. We'll add the service and you'll be billed month to month. So when you no longer need the service, you just call to cancel. It's that easy.

Didn't find the answers you were looking for?

Call us toll free at 1-800-BEEPERS (1-800-233-7377). Or email us by clicking on the Contact Us button. We'll be glad to answer any questions.